![]() If the issue persists, it would be incredibly helpful if you could collect the Adobe CC logs. This could potentially help us isolate the problem. If that doesn't resolve the issue, you might consider creating a new test user profile with full admin rights or enabling the root account on your MAC. There's a helpful guide here: Resetting Acrobat Preference Settings. Since you've already updated the application, the next step would be to reset the Acrobat preferences. Could you try opening a different PDF and see if you encounter the same problem? It's important to figure out if this issue is specific to one file or if it's happening with all of them. I'm sorry to hear that you're experiencing difficulties with your PDFs. How do I get the text to carry over again while using the desktop app? I am not doing any steps differently than what I have been doing over the last year. I thought the glitch would be solved in a few hours, but next day same thing. I resorted to trying it on the web and worked there after a couple of tries, so the problem seems to lie in the app, which I used exclusively until now. Restarted computer a couple of times, cleared browser history, and ensured I have all the latest versions of everything. I am using the latest version of the app on my iMac, iOS Venture 13.5.2, and Acrobat Pro version 2023.006.20320. I tested sending it back and forth thinking the data is just hidden, but no, the information is completely gone and the document has all blank fields, with none of the data that I had input and saved. I complete and save the document, go to e-signature, put in the Email and Name and Continue, and then the entire document is wiped clean of any information it had in it and it is blank. 25th, the document is wiped clean when I sent it for eSignature. I work very frequently with e-signatures, and have used the same document successfully close to 500 times in the last year. ![]() the recipient name now shows up beside email address. 12, but the clear difference on my side is as of Sept. Hello! I've been experiencing a glitch with Acrobat app on Mac after the software update/refresh on Sept. ![]()
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